GalaxySports Terms & Conditions

These Terms and Conditions apply automatically whenever you use GalaxySports through its website, mobile app, or any other digital channel. The term "platform" refers to all GalaxySports services.

Failure to comply with these rules gives GalaxySports the right to suspend or terminate your account at any time. Continued access to the platform means you have fully accepted these terms.

Each individual may only A open an account. If multiple accounts are found belonging to the same person, all accounts will be immediately closed and all balances may be forfeited.

• All information provided at registration must be accurate and up to date.
• Account passwords and login credentials must not be shared with any third party.
• Transferring or selling your account to another person is strictly prohibited.
• The mobile number registered to your account must be active and belong to you.

If you suspect unauthorized access to your account, contact GalaxySports Support immediately. GalaxySports will not be held liable for any loss resulting from failure to keep your password secure.

To create an account and place bets on GalaxySports, you must be at least 18 years or older. Accounts registered below this age are strictly prohibited and will be cancelled without a balance refund.

KYC (Know Your Customer) verification is mandatory before making a withdrawal. The following documents are required:

• National ID Card (NID) — clear images of both sides.
• A selfie clearly showing your face alongside your NID.
• Mobile banking account — must match the registered mobile number.

Every bet placed on GalaxySports is considered final — once confirmed, it generally cannot be cancelled. However, a bet may be voided or refunded under the following circumstances:

• If a match or event is cancelled.
• Odds displayed incorrectly due to a technical error.
• Obvious errors arising from score update delays during live betting.

GalaxySports reserves the right to set maximum bet limits and close any market at any time at its sole discretion. Cash-out is available subject to conditions and does not apply to all markets.

Deposits on GalaxySports can be made via bKash, Nagad, and Rocket. The minimum deposit amount is ৳500. Successful deposits are typically credited to your account within a few minutes.

• The payment method used for deposits must be the same as the one used for withdrawals.
• The minimum withdrawal amount is ৳1,000.
• Withdrawals are typically processed within 1–24 hours.
• Withdrawals cannot be processed without KYC verification.
• Depositing funds and withdrawing them without placing any bets (money laundering) is strictly prohibited.

Every bonus offer on GalaxySports comes with its own terms, which are detailed on the offer page. The general rules are:

• The welcome bonus is available to newly registered members only and can be claimed once.
• A specified wagering (bet turnover) requirement must be met before bonus funds can be withdrawn.
• Multiple members of the same household may not claim the same bonus.
• Winnings from bets placed with bonus balance are subject to a maximum withdrawal limit.
• GalaxySports may modify or cancel any bonus offer without prior notice.

The following activities are strictly prohibited on the GalaxySports platform:

• Match fixing or any form of fraudulent betting.
• Betting using bots, automated software, or scripts.
• Attempting to access another user's account or engaging in hacking.
• Using the platform for money laundering purposes.
• Arbitrage betting or systematic Bonus Hunting.
• Harassing or threatening other users.
• Exploiting technical errors on the platform for unauthorized gain.

GalaxySports reserves the right to suspend or terminate an account without notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Creating an account using false or misleading information.
• Where fraudulent activity is suspected.
• At the direction of a law enforcement authority.

To appeal an account termination, contact our support team. If valid grounds are established, GalaxySports will consider reinstating the account.

Full details on how your personal information is collected, stored, and used can be found in GalaxySports' Privacy Policy page. The key points are:

• Your data will never be sold to third parties.
• Data may be analysed for service improvement purposes.
• Information may be disclosed to authorities when required by law.
• All data is transmitted over SSL-encrypted connections.

GalaxySports is not liable for the following:

• Bets lost due to internet disconnection.
• Delays or errors caused by third-party payment gateways.
• Granting account access to others due to the user's own mistake.
• Losses incurred during unexpected technical maintenance.

GalaxySports always strives to keep its services running without interruption, though brief downtime may occur due to maintenance or unexpected issues.

GalaxySports takes responsible gaming seriously. We believe betting is entertainment — not a livelihood. To support that, we offer the following tools:

• Deposit Limit: Setting daily, weekly, or monthly deposit limits.
• Self-Exclusion: Option to lock your account for a set period of time.
• Cooling-Off: Account paused for 24 hours as a temporary break.
• Session Reminder: Session reminders after extended play.

If you need help, please visit our Responsible Gaming page for full details.

GalaxySports may update these Terms and Conditions, in part or in full, at any time. Notice of changes will be posted on the platform. Continued use of the platform after any update constitutes acceptance of the revised terms.

The date of the latest update is shown at the top of this page. We recommend checking back regularly.